Testimonials

I spotted a new Panerai release that i was interested in and contacted Jitesh to see if he could procure it for me. From start to finish he was professional and courteous and secured the watch for me. Very happy to recommend New Cavendish and i hope we will deal again in the future.

The experience of purchasing my dream watch was greatly enhanced by the incredible guidance, customer service and incredible knowledge of those at Cavendish Jewellers, particularly Jitesh. He was incredible empathetic to my requirements and, when I went to visit the store to collect my stunning watch, Jitesh kindly and carefully guided me through all necessary details to maintain and care for my piece. It was an absolute joy to deal with Jitesh and he truly made the experience a memorable and wonderful one. I have no hesitation in recommending New Cavendish Jewellers and guarantee you will be thrilled with the highest level of service and respect shown to you.

A short long story. I was referred by a very good friend to NCJ on the basis that he would provide exceptional advice and service in relation to my inquiry regarding the purchase of a reasonably expensive Panerai watch. Suffice to say, the team excelled in absolutely every aspect of the transaction. Today I received my utterly superb watch in a record time, superbly packaged and with a thoughtful gift. Will I recommend them to others? Of course I will. In fact, I did.....and they have purchased too. Great service, communications and (rare today) enthusiasm.

From the moment that I was introduced to New Cavendish Jewellers, I was hugely impressed. They managed to obtain the watch I wanted very quickly, especially impressive during these Coronavirus times, and their service when I went to collect it from the shop was first class. They’re discreet, professional and knowledgeable. I am a watch collector, and have never before experienced such good and slick service. NCJ are so far ahead of their high street competition.

Just had a very positive experience with New Cavendish Jewellers, my initial inquiry was online and it was dealt with promptly and professionally by Jitesh, this was followed up with equally professional service when I visited their shop to collect the watch that I had bought. Thank you.

I bought my first luxury piece after being recommended to New Cavendish Jewellers. The team was great from start to finish, patiently answering all my questions and taking the time to explain the watch to me on pick up. Highly recommend.

My wife's birthday fell under the disarray caused by COVID-19. Even under those circumstances, Jitesh was an absolute champion, amazingly flexible with a service mindset you don't often witness. His knowledge, professionalism and personal touch provided final assurance, and after perhaps the best buying experience I've ever had, I left New Cavendish Jewellers with the beautiful Carter watch. The final confirmation was my wife's reaction when she opened the box. Success! Thank you Jitesh and NCJ, you made the day!"

Jitesh and team were fantastic from start to finish. They gave helpful, friendly and no-pressure advice on the purchase of a new watch and even helped with aftercare including extending the warranty and preparing a valuation for insurance purposes. Would absolutely recommend!

I brought an old family ring in to be cleaned and was thrilled with the results - I almost didn't recognise my piece of jewellery when it was returned! I would recommend this service to anyone who has some old jewellery in need of reinvigoration.

Always a pleasure doing business with the team at team at New Cavendish Jewellers. Would not hesitate in giving them my full recommendation.

I found choosing my first real watch to be both daunting and fun. Walking into New Cavendish Jewellers was a game changer as Jitesh seriously reduced the intimidation factor while also amplifying the enjoyment - and I love my new Panerai!

As an avid watch fan, I was recommended to go and see Jitesh and the team at New Cavendish Jewellers for my planned purchase of an Omega Planet Ocean. Jitesh is hugely customer focused and clearly is an experienced Jeweller. Right from the start of our engagement, he was a consummate professional and a pleasure to deal with. The pick up experience was second to none, nothing was too much trouble and full attention from the team was evident throughout. New Cavendish Jewellers are an independent and this is one of the reasons I went to see them - businesses such as New Cavendish should be supported and recommended wherever possible, and I am more than happy to do this. Go and see Jitesh even if it is to talk about watches and horology in general - 100% recommended and I will be back in the future!

I’ve now purchased 4 watches from New Cavendish Jewellers and have had excellent service each time. NCJ has been able to source all of the pieces I’m looking for, including where there are waiting lists / high demand, directly from the manufacturer. The service is excellent from the moment of purchase to thereafter when servicing of the piece is needed. Always providing an honest and trustworthy view of the suitability of the watch, having taken the time to understand my personality and requirements as the wearer! NCJ will certainly be my first call when I’m looking for my next watch.

I approached NCJ to source a Blancpain for me that was unavailable in the UK. Their prompt and efficient response to my inquiry and subsequent efforts to contact the manufacturer to obtain a quotation and delivery date was excellent. I received regular communications and updates from them prior to delivery and found them to be consummate professionals. The purchasing process was faultless and I can thoroughly recommend NCJ for their professionalism, trustworthiness, knowledge and expertise.

My first buying experience at New Cavendish Jewellers will definitely not be my last! The team are so knowledgeable and patient, they encouraged me to look at several different watches from their wide offering of luxury brands so that I would have complete confidence in my purchase. I love my Breguet and I look forward to my next purchase!

Discovered New Cavendish Jewellers whilst looking for an Omega Aqua Terra but it was clear from the start that these guys are knowledgeable ambassadors for all of the the brands on offer. The purchasing process was truly a pleasure from start to finish. Give NCJ a try if you are looking for a luxury item, I do not believe you will be disappointed.

Have to say NCJ provided one of the quickest & best purchasing experiences of a quality watch. I’m not London based so wasn’t able to do a face to face but communication, attention, service & delivery was first rate. Now have a lovely IWC Le Petit Prince on my wrist. So if you are in market and are looking to buy online/phone - NCJ get my recommendation.

Thank you for the exemplary service, NCJ! I’d had my eye on an Omega watch for some time and the excellent service and hospitality from Nicola made the entire shopping experience a delight. In addition to great service, their technical knowledge was impressive and all of my questions were answered efficiently. It’s refreshing to have such a relaxed and informative experience rather than just asked for my credit card like at the bigger chains… I will be back again, that’s for sure!

I was extremely pleased with the service at New Cavendish Jewellers when purchasing a watch. The watch was in immaculate condition and the nuances were explained perfectly by knowledgeable staff. Very happy with the watch itself and will definitely look to buy from here again.

NCJ are clearly very knowledgeable and passionate about watches. I had to wait a few months for the special edition IWC to arrive but it was worth the wait. I could not have wished for a better service and will be sure to use NCJ again.