Testimonials

I came across New Cavendish while looking an Omega AD, and reached out to them regarding availability for a Speedmaster 57. They responded extremely promptly. I told him that I live in the US and would like to claim back the VAT, they guided me through the entire process. The team at New Cavendish are true professionals and extremely trustworthy and I will be buying from them again for sure!

My wife and I are occasional visitors to London and chanced upon New Cavendish Jewellers several weeks ago. We were most impressed with the service, knowledge and attention provided during our initial visit, not to mention the extensive range of watches. The "personal touch" was so much more pleasant than we've experienced in many of the larger retail outlets. We kept in touch, discussing a particular purchase which was to be a surprise for my wife. The team were instrumental in my subterfuge and the surprise visit and presentation of the watch (a beautiful JLC Reverso) could not have been better executed. My sincere thanks to the NCJ team and I can't recommend the staff and shop more highly.

I would highly recommend New Cavendish Jewellers and their superb team. I visited them to discuss the potential purchase of a new IWC, the team are phenomenal & knowledgeable, they have a great selection of timepieces from a broad range of top tier brands. I had plenty of time to get a feel for the IWC along with any and all the other watches I wanted to try on. We talked for a good hour about numerous brands and models. I am sure I will be back for my next piece soon. The customer experience was excellent from the moment I walked in the door. While we talked a few other potential customers come in I can say they were greeted with the same excellent service. In summary, NCJ has all the positives from a family run business where customers are at the centre of what they do there, and all the reach of a top tier jewellers. Who could ask for more!

After a long and extensive search for a new watch, I happened upon New Cavendish Jewellers while exploring Marleybone during a recent trip to London. Something about the store just drew me in... The selection is fantastic and the shop is both inviting and personal without the pressure or pretense of many of the other larger outlets. After my initial visit I followed-up with a phone call and Jonathan, Jitesh and the entire NCJ team were a delight to work with on the purchase of my new Jaeger LeCoutre Polaris. The watch arrived without fuss and in perfect condition. NCJ will be my first option for any additional watch or jewelry purchases in the future.

Knowledgeable and polite staff. I saw a watch I liked on their Instagram page which prompted me to book an appointment. Went in a few days later and the deal was done. Seamless. Would definitely recommend to friends and family.

I was actually recommended to visit New Cavendish Jewellers by a friend for a watch purchase and my goodness was he on point! Nicola provided an amazing service, conveniently being available in person, over the phone and email. In my case, I needed all three and rest assured Nicola was professional and listened to my requirements. The store itself was well presented and Nicola provided excellent sales service showing the watches functionality, service and adjustments. Highly recommend New Cavendish Jewellers to anyone in the market for Watches and Jewellery. Thanks Nicola and the team.

A near-perfect buying experience - polite and knowledgeable. I’m very happy with the IWC I purchased and would happily deal with NCJ again. I will recommend NCJ to friends and family.

Walking down Marylebone High Street I was struck by a Panerai watch in the window of New Cavendish Jewelers, and walked into the store. Just returning from a month in the Arctic Circle, I was wearing worn jeans, beat up hiking boots, a bush jacket and a beard that had not been shaven for a month. Fully expecting to be turned away as a vagrant, I was surprised to be met with open arms and cordial service that is rare today in London. I consider that Panerai watch one of my favorites, among the several watches that I have purchased from New Cavendish. If you are sick of the pretentiousness of the many in London, I suggest you try New Cavendish Jewellers and let them remind you what purchase experience was supposed to be.

Thank you again - I am delighted with my new IWC watch! NCJ made me feel welcome and comfortable and their knowledge of the products sold is excellent. I will certainly shop here again and have no hesitation in recommending New Cavendish as a top-quality independent Jeweller that is straight-forward and easy to deal with.

I was very impressed with the expertise and product knowledge of Nicola at NCJ. From my first email query to final transaction, I was dealt with extremely professionally and promptly in sharp contrast with the national chain jewellers one usually finds on the high street. This persuaded me to source my timepiece from NCJ and I would have no hesitation in recommending them to friends and family. The personal touch and treating all customers with professionalism and respect goes a long way!

I first heard about NCJ as they were listed on the Blancpain website as an official registered point of sale. I instantly developed a strong rapport with both Jitesh and Nicola which always helps when making a significant purchase. They were well informed and more importantly were effortlessly able to source the limited Blancpain timepiece I required direct from Switzerland in a very short amount of time. What I particularly enjoyed about dealing with NCJ was the personal touch and I was not made to feel like just ‘another client.’ I look forward to dealing with NCJ extensively in the future.

A huge thank you to New Cavendish Jewellers and in particular Jonathan for the excellent service and guidance I have received in the past few weeks. Unfortunately, having taken two pieces of jewellery in to them to receive written valuations for insurance purposes, it was disappointing to find out one of the pieces was not what I believed it to be. However, Jonathan spent a great deal of time going through my various options with me, and ultimately I decided to proceed with having the stones replaced in my ring. Today I picked up the finished item, which is truly stunning, and I could not be happier! The knowledge, friendliness, dedication and craftsmanship of the staff at New Cavendish Jewellers is second to none, and I cannot recommend them highly enough.

Nicola was a great help to us, she provided a great service with outstanding professional advice in terms of watch selection, maintenance and global warranty. My fiance and I purchased IWC and Cartier watches and she was happy and patient to help with any questions we had. As overseas customers, they have been very flexible with the transaction and also provided us with a great level of detail as to how to reclaim our VAT at Heathrow and the transaction was extremely easy to complete. After returning back to Australia, we have been telling our friends how lucky we are to find such an amazing jeweller just around the corner from our hotel!

Many thanks to the team at New Cavendish Jewellers for his help with choosing the right piece and then ensuring a smooth transaction. I will definitely return for the next watch, as this level of knowledge and service is becoming hard to find.

I bought a Blancpain fifty fathoms in January. New Cavendish provided me excellent service and helped me find the right watch. I have been worn the watch for nearly half a year, I love it very much!

The service provided by NCJ was first class, making me extremely welcome at the store. The process was seamless and clearly well prepared, and the assistance with reclaiming the tax upon leaving London was greatly appreciated. It's these little extra touches that made the whole experience a joy and set NCJ apart from others. I would thoroughly recommend NCJ to anyone looking for a fantastic experience when purchasing their new timepiece.

A big thank you to Jitesh, Jonathan and all the team at NCJ. As an occasional collector of watches I have spent some time looking for a dress watch with a difference. The friendly welcome and expertise, coupled with a relaxed and no pressure approach, led to a well thought through purchase in June 2017. I am absolutely delighted with my new time piece and with the whole buying experience, which is in itself very important. I can thoroughly recommend NCJ and as and when the occasion seems right again I would not hesitate to return!

Exceptional customer service from Jitesh and the team at NCJ. They ensured I received my limited edition timepiece on a tight date/time window when visiting the UK for business. Since returning home to Australia I have a very happy husband - thank you.

A huge thank you to the team at New Cavendish Jewellers for a pleasant transaction. I am a resident in California and this was my first time buying a timepiece from NCJ, let alone a piece out of the United States. NCJ made the transaction so easy that I will definitely be back for my next piece soon. Thanks again...

I come back to NCJ time and time again for watches because what they offer combines a lovely personal touch with an extremely professional approach. They really know watches and when they get to know their customers, can match the two perfectly.