Testimonials

Many thanks to Jitesh, Nicola and to all of team at New Cavendish for their kind welcome and exceptional service that, especially at such short notice, allowed me to propose on my desired and special date. One of the best and most personal luxury experiences in London, thanks again!

Jitesh, Nicola and team at New Cavendish Jewellers are a pleasure to know. A family run business that always remembers and values their customers. They are extremely professional and knowledgable, give excellent advice and are competitive. The jewellery they design and sell is exquisite and I highly recommend them. I have bought jewellery, had jewellery mended and cleaned and they have always gone above and beyond! I will certainly be returning soon myself.

My good friend Jitesh Shah was extremely accommodating throughout the entire process on the purchase of a beautiful Jaeger-LeCoultre timepiece. He has gained forever a client in me - all the way in Texas! Thanks again my friend, looking forward to the next one!

Excellent service received by the NCJ team. I was introduced by a personal recommendation, which was a brilliant introduction. NCJ was able to quickly source the item I requested. I will certainly be back again - many thanks to all.

We were walking to the Wallace Collection, not in search of a watch! Jitesh and colleagues were exceptional and their knowledge impressive. We left with a watch on our mind (no pressure) and came back after the museum to purchase. If you're in search or a watch (or not), stop by and enjoy their expertise - Scott and Louise

Excellent first experience at New Cavendish Jewellers - the team was warm, charming, knowledgeable and professional. A truly enjoyable experience.

An awesome experience, such attention to detail. An unrivaled five-star service beautifully delivered by a family who really does care.

New Cavendish Jewellers stepped up to provide a bespoke watch when others had disappointed. Great service, I was kept fully informed and provided with details along the way. Great people, quite knowledgeable, great watch, fantastic outcome. Truly recommended.

A massive thank you for the NCJ family. A lot of time and effort was put in to help me choose the perfect watch. The customer service is outstanding and the product knowledge of all the pieces in the store is second-to-none. I am extremely happy with my AP ROO - will be back for my next watch very soon!

I bought a couple of straps for my IWC. Excellent knowledge and range. Staff delivers a friendly and personal service not experienced elsewhere. I'd highly recommend NCJ.

My experience at New Cavendish was excellent. The team are very personable and knowledgeable - the attention to detail and advice about watches was perfect.

It was a genuine delight to be served today. I could not fault the first-rate, knowledgeable service that I received and I am delighted with my purchase. I am very happy to recommend New Cavendish Jewellers.

I've been looking to buy a Breguet watch for some time. So, I was checking ranges and availability across several dealers including internet retailers. New Cavendish Jewellers beat all of them on all parameters. The VAT refund was processed in a way that saved me few extra pounds. The staff are friendly, helpful, and competent. I am now wearing my watch!

WoW! What an experience with NCJ! I would recommend anyone to NCJ when in London, the team is extremely friendly and very knowledgeable with watches. They are very professional, the service standard is excellent and most importantly this team makes you feel at home when you are at their boutique. Thank you NCJ for hosting us when we were there & definitely we will be back again!

Wonderful shop! I was very happy to find this shop during my honeymoon in the UK. I got my dream watch here with very kind help and service. I also bought watches for my friend here. I think if you need the watch you are looking for, come to this great shop in London, you will be satisfied with a great shopping experience!

I have used New Cavendish on a number of occasions and the service has always been very efficient and just as important - communication has been first class. I would, therefore, be happy to recommend them.

I had my Panerai serviced through NCJ and they did an excellent job starting from initial interaction to delivery. The entire team made my experience one that will most certainly result in me using them again for both services and new purchases. I would have no hesitation in recommending this excellent team.

Jitesh and his team did a fantastic job sourcing my watch. They will be my first port of call for any future purchases.

I have bought five or six watches from Jitesh and his team over the last few years and am always impressed by the service and their knowledge. They are always my first port of call and I would highly recommend them.

Fantastic, friendly service matched with in-depth expert product knowledge. I was walked through every part of my purchase, from the mechanism, and finish to taking the extra care to ensure the fit was perfect. Truly bespoke service. Would highly recommend it.