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Delivery Promise


  • Perfect service

    I purchased a Longines watch online. They looked after me from the word GO and I will use them again to add bits and bobs to my watch collection. Extremely well in keeping in touch, fast responses and going the extra mile without hesitation. Perfect service.

  • Excellent service, as always

    It’s always a delight visiting New Cavendish Jewellers, and that was reaffirmed when I purchased my third watch from them last week. Nicola and Jitesh made me feel very welcome and made the whole process enjoyable and efficient. I’ve been visiting for the past five years for both watch purchases and jewellery repairs and always been well looked after. Thank you!

  • Exceptional experience!

    I have been looking for a quite popular model of a swiss watch brand for some days. The staff of New Canvendish Jewellers kindly showed me some similar watches to try on and ordered a brand new one on my behalf. They were particularly patient and thorough in explaining all the functions and instructions to me. Warm and nice experience for watch shopping!

  • Fantastic service

    Amazing service, quick and simple, and very nice workers.

  • Good

    Sold us a watch. All good.

  • 5 Star Service

    A great experience to shop at New Cavendish , the staff are very helpful and their knowledge is second to none when asking questions on the best type of Jewellery, watches and watch repairs . it is refreshing to see old style customer service back and a shop that welcomes you in and really cares .

  • SP

    Have used New Cavendish Jewellers over the years for various pieces of jewellery and always been very pleased with the results. Just recently received expert advice regarding converting an inherited ring into earrings and pendant to pass to my daughters. Nicola was wonderful and all staff so courteous and polite. Thank you again for excellent service.

  • extra links

    I needed some new links for a second hand vintage Cartier watch I had just been given as a Birthday present and NCJ were fantastic. The advice on how many extra links I would need was spot on, the price exactly as they had quoted and it was completed ahead of the scheduled time. Always so polite and a delight to visit. Long may they continue!

  • Great Service

    Great service from beginning to end. Promptly responded to email for watch repairs and kept me informed of progress throughout. Helpful and educated team. I'll definitely use them for future purchases.

  • Attention to detail

    Very informative and welcoming. Easily offered a quality alternative to the stock strap and replaced it at no cost. The overall shopping experience, from reserving the watch at Tissot.co.uk to meeting the staff, was a breeze.

  • IWC

    It was a pleasure to do business with New Cavendish Jewellers. Incredible attention to detail and service. I wholeheartedly recommend to anyone wishing to purchase a watch.

  • Buying a high end watch from a distance was made a pleasure by Hitesh and Nicola at NCJ with a good knowledge of the product and excellent customer service.

  • I just wanted to take this opportunity and show my appreciation for the fantastic customer service to myself and my mother received whilst visiting your showroom. From the moment we initially walked in, we were greeted with a warm and friendly welcome and received a very pleasant experience regarding viewing and purchasing my new watch. The lady who served us was very patient, kind and very polite and a pleasure to speak to. Other colleagues were also equally as friendly and made us feel very comfortable and not pressured at all which gave us a real luxury experience. I very much applaud and appreciate your excellent level of customer experience and it will be a pleasure to deal and do business with you again.

  • The Perfect Family Business

    We have been customers for nearly 20 years and nothing is too much trouble from a small watch strap replacement to a major watch repair.

  • Excellent Service

    Great service from Oliver. Would not hesitate to use again and happy to recommend.

  • First Class

    Communication was excellent, placed an order over the phone Monday and my watch arrived Tuesday, couldn’t be happier with New Cavendish Jewellers, highly recommended.

  • Cuturi, E

    I live in Zambia and over the years have found the service given at NCJ is superb.. Unreservedly recommend them.

  • Perfect

    The enjoyment of owning a high end watch always starts with the purchase experience and New Cavendish Jewellers get it just right. Thoroughly recommend.

  • Top Gun/Top Service

    When buying from distance you choose both the product and the seller. What impressed me the most was the time taken by NCJ to understand my choice and to chat through whether it was the most suitable watch for my needs and price point. Once my decision was made the watch was dispatched and on my wrist within 24 hours, exactly as described and promised. I wouldn’t hesitate to recommend the NCJ team.

  • Great experience!

    Great product, great service! Overall great experience! Would totally recommend!

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