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FL
Choosing my new watch was such a lovely experience at New Cavendish Jewellers. From talking with the chatbot about stock (the chatbot is actually manned by real staff!!) to making a visit to the store and being welcomed and helped by knowledgeable staff. Thank you.
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CG
After doing some research online, it was a great pleasure to visit the NCJ store in London in order to purchase a Longines watch. Customer service was excellent and I have no hesitation in giving a 5 star rating.
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Mr.
Very friendly service. They helped me try on different watches I was considering, without pressure.
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Incredible Service
I had the pleasure of purchasing a beautiful Nomos watch from New Cavendish Jewellers earlier this summer. Sadly I wasn’t able to go to the shop but had to do it all online. This proved to be an incredibly quick, easy and smooth process made possible by the wonderful staff there. At 1630 I called on the off chance of being able to get a watch delivered the next day. Within 10 minutes I had confirmation of purchase and, shortly after, postage confirmation after someone had run to the nearby post office. The next morning I was wearing a beautiful Nomos watch, I could not be happier. Would I do this again? Hopefully not - I’d much rather have the pleasure of shopping in store! But if I couldn’t, this would be the second best option instead of going elsewhere. Thank you everyone!
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Excellent customer experience
Excellent customer experience. I purchased a watch online for my Husband. Next day delivery, was informed straight away about delivery date and estimated time of delivery, was informed of time of posting and issued a tracking number, they kept in touch through the whole procedure. Could not fault their service and would highly recommend this family business .
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Perfect service
I purchased a Longines watch online. They looked after me from the word GO and I will use them again to add bits and bobs to my watch collection. Extremely well in keeping in touch, fast responses and going the extra mile without hesitation. Perfect service.
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Excellent service, as always
It’s always a delight visiting New Cavendish Jewellers, and that was reaffirmed when I purchased my third watch from them last week. Nicola and Jitesh made me feel very welcome and made the whole process enjoyable and efficient. I’ve been visiting for the past five years for both watch purchases and jewellery repairs and always been well looked after. Thank you!
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Exceptional experience!
I have been looking for a quite popular model of a swiss watch brand for some days. The staff of New Canvendish Jewellers kindly showed me some similar watches to try on and ordered a brand new one on my behalf. They were particularly patient and thorough in explaining all the functions and instructions to me. Warm and nice experience for watch shopping!
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Fantastic service
Amazing service, quick and simple, and very nice workers.
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Good
Sold us a watch. All good.
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5 Star Service
A great experience to shop at New Cavendish , the staff are very helpful and their knowledge is second to none when asking questions on the best type of Jewellery, watches and watch repairs . it is refreshing to see old style customer service back and a shop that welcomes you in and really cares .
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SP
Have used New Cavendish Jewellers over the years for various pieces of jewellery and always been very pleased with the results. Just recently received expert advice regarding converting an inherited ring into earrings and pendant to pass to my daughters. Nicola was wonderful and all staff so courteous and polite. Thank you again for excellent service.
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extra links
I needed some new links for a second hand vintage Cartier watch I had just been given as a Birthday present and NCJ were fantastic. The advice on how many extra links I would need was spot on, the price exactly as they had quoted and it was completed ahead of the scheduled time. Always so polite and a delight to visit. Long may they continue!
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Great Service
Great service from beginning to end. Promptly responded to email for watch repairs and kept me informed of progress throughout. Helpful and educated team. I'll definitely use them for future purchases.
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Attention to detail
Very informative and welcoming. Easily offered a quality alternative to the stock strap and replaced it at no cost. The overall shopping experience, from reserving the watch at Tissot.co.uk to meeting the staff, was a breeze.
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IWC
It was a pleasure to do business with New Cavendish Jewellers. Incredible attention to detail and service. I wholeheartedly recommend to anyone wishing to purchase a watch.
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Buying a high end watch from a distance was made a pleasure by Hitesh and Nicola at NCJ with a good knowledge of the product and excellent customer service.
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I just wanted to take this opportunity and show my appreciation for the fantastic customer service to myself and my mother received whilst visiting your showroom. From the moment we initially walked in, we were greeted with a warm and friendly welcome and received a very pleasant experience regarding viewing and purchasing my new watch. The lady who served us was very patient, kind and very polite and a pleasure to speak to. Other colleagues were also equally as friendly and made us feel very comfortable and not pressured at all which gave us a real luxury experience. I very much applaud and appreciate your excellent level of customer experience and it will be a pleasure to deal and do business with you again.
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The Perfect Family Business
We have been customers for nearly 20 years and nothing is too much trouble from a small watch strap replacement to a major watch repair.
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Excellent Service
Great service from Oliver. Would not hesitate to use again and happy to recommend.