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Very informative and welcoming. Easily offered a quality alternative to the stock strap and replaced it at no cost. The overall shopping experience, from reserving the watch at Tissot.co.uk to meeting the staff, was a breeze.
It was a pleasure to do business with New Cavendish Jewellers. Incredible attention to detail and service. I wholeheartedly recommend to anyone wishing to purchase a watch.
Buying a high end watch from a distance was made a pleasure by Hitesh and Nicola at NCJ with a good knowledge of the product and excellent customer service.
I just wanted to take this opportunity and show my appreciation for the fantastic customer service to myself and my mother received whilst visiting your showroom.
From the moment we initially walked in, we were greeted with a warm and friendly welcome and received a very pleasant experience regarding viewing and purchasing my new watch. The lady who served us was very patient, kind and very polite and a pleasure to speak to. Other colleagues were also equally as friendly and made us feel very comfortable and not pressured at all which gave us a real luxury experience.
I very much applaud and appreciate your excellent level of customer experience and it will be a pleasure to deal and do business with you again.
We have been customers for nearly 20 years and nothing is too much trouble from a small watch strap replacement to a major watch repair.
Great service from Oliver. Would not hesitate to use again and happy to recommend.
Communication was excellent, placed an order over the phone Monday and my watch arrived Tuesday, couldn’t be happier with New Cavendish Jewellers, highly recommended.
I live in Zambia and over the years have found the service given at NCJ is superb.. Unreservedly recommend them.