Jitesh was extremely knowledgeable and took the time to explain the history of the item I purchased in detail which is what sets New Cavendish apart from your standard jewellers. There is nowhere else I would rather buy jewellery from. Thank you so much for such an enjoyable shopping experience.
Fantastic service. Staff were very knowledgeable and helpful throughout the whole process. 10/10.
Thanks guys for a wonderful shopping experience, fantastic over the phone service when ordering my watch and the in store service when I came to pick up was exceptional! Prompt, informative giving me fantastic advice and answered any questions I had, thanks guys I will be returning in the future I'm sure!
A wonderful shopping experience! All of the staff at the shop were extremely professional, but also incredibly warm and friendly. Will definitely shop there again in the future. Highly recommend!
I was introduced to New Cavendish Jewellers through a friend, specifically to purchase a new Panerai watch. Not only were they super responsive to emails, but their engagement on the phone from ordering through to delivery was just exceptional. I arranged to pick up the watch in person and am glad I did. From the warm welcome and Nicola taking me through the watch features and being patient with my never ending questions, the opportunity to meet Jitesh and hearing about the evolution of the store and how they got to where they are today, just blew me away. These guys really are a class act and I have no hesitation recommending them to anyone. Thank you Nicola and Jitesh and the rest of the NCJ team. Amazing service and quality from start to finish!
I thoroughly recommend New Cavendish Jewellers for their exemplary and very professional and courteous service. A place and people that you can trust for honest advice: speak to Jitesh and Nicola. Will definitely go back for new purchases and gifts.
They were very knowledgeable and professional throughout the process. I first visited in February and they recommended I return once the weather had warmed up and I had had longer to decide on how much smaller to make my engagement ring. When I returned they were then able to resize my opal ring without damaging the opal and were really helpful in deciding what size to settle on. Considering my fingers change size constantly and opals are quite delicate I was happy with the service. I chose New Cavendish Jewellers on a personal recommendation and they didn’t disappoint.
Exemplary service and impressive expertise from the team - I cannot recommend highly enough. As an independent retailer their professionalism and enthusiasm shines through in the care taken throughout the process. After a very positive experience with a previous purchase I recently asked them to source a particular watch which they managed to do very quickly. For a second time they delivered a great experience while picking up the watch, sizing and explaining features etc. I would not hesitate to go back - the difficult bit is choosing what the next watch should be...