The experience of purchasing my dream watch was greatly enhanced by the incredible guidance, customer service and incredible knowledge of those at Cavendish Jewellers, particularly Jitesh. He was incredible empathetic to my requirements and, when I went to visit the store to collect my stunning watch, Jitesh kindly and carefully guided me through all necessary details to maintain and care for my piece. It was an absolute joy to deal with Jitesh and he truly made the experience a memorable and wonderful one. I have no hesitation in recommending New Cavendish Jewellers and guarantee you will be thrilled with the highest level of service and respect shown to you.
A short long story. I was referred by a very good friend to NCJ on the basis that he would provide exceptional advice and service in relation to my inquiry regarding the purchase of a reasonably expensive Panerai watch. Suffice to say, the team excelled in absolutely every aspect of the transaction. Today I received my utterly superb watch in a record time, superbly packaged and with a thoughtful gift. Will I recommend them to others? Of course I will. In fact, I did.....and they have purchased too. Great service, communications and (rare today) enthusiasm.
From the moment that I was introduced to New Cavendish Jewellers, I was hugely impressed. They managed to obtain the watch I wanted very quickly, especially impressive during these Coronavirus times, and their service when I went to collect it from the shop was first class. They’re discreet, professional and knowledgeable. I am a watch collector, and have never before experienced such good and slick service. NCJ are so far ahead of their high street competition.
Just had a very positive experience with New Cavendish Jewellers, my initial inquiry was online and it was dealt with promptly and professionally by Jitesh, this was followed up with equally professional service when I visited their shop to collect the watch that I had bought. Thank you.
I bought my first luxury piece after being recommended to New Cavendish Jewellers. The team was great from start to finish, patiently answering all my questions and taking the time to explain the watch to me on pick up. Highly recommend.
My wife's birthday fell under the disarray caused by COVID-19. Even under those circumstances, Jitesh was an absolute champion, amazingly flexible with a service mindset you don't often witness. His knowledge, professionalism and personal touch provided final assurance, and after perhaps the best buying experience I've ever had, I left New Cavendish Jewellers with the beautiful Carter watch. The final confirmation was my wife's reaction when she opened the box. Success! Thank you Jitesh and NCJ, you made the day!"
Jitesh and team were fantastic from start to finish. They gave helpful, friendly and no-pressure advice on the purchase of a new watch and even helped with aftercare including extending the warranty and preparing a valuation for insurance purposes. Would absolutely recommend!
I brought an old family ring in to be cleaned and was thrilled with the results - I almost didn't recognise my piece of jewellery when it was returned! I would recommend this service to anyone who has some old jewellery in need of reinvigoration.