Testimonials

Great service from Oliver. Would not hesitate to use again and happy to recommend.

Communication was excellent, placed an order over the phone Monday and my watch arrived Tuesday, couldn’t be happier with New Cavendish Jewellers, highly recommended.

I live in Zambia and over the years have found the service given at NCJ is superb.. Unreservedly recommend them.

The enjoyment of owning a high end watch always starts with the purchase experience and New Cavendish Jewellers get it just right. Thoroughly recommend.

When buying from distance you choose both the product and the seller. What impressed me the most was the time taken by NCJ to understand my choice and to chat through whether it was the most suitable watch for my needs and price point. Once my decision was made the watch was dispatched and on my wrist within 24 hours, exactly as described and promised. I wouldn’t hesitate to recommend the NCJ team.

Great product, great service! Overall great experience! Would totally recommend!

I was referred to this jewellers and now I know why! I contacted them yesterday about a possible Panerai purchase and it’s on my wrist today - and I live in Glasgow! Hitesh couldn’t have been any nicer or more helpful, and really went that extra step to ship my watch so quickly to me. I can’t recommend them highly enough and would not hesitate buying from them again. First class.

The staff are on point. Excellent service and well done. Thanks.

I can highly recommend New Cavendish Jewellers. They were very helpful and with such a relaxed and friendly atmosphere, along with the extremely polite and knowledgable customer service, it was a pleasure to shop there. I will certainly be returning for any future purchases. Many thanks.

Dealing with New Cavendish was nothing but a pleasure. They are extremely helpful and always happy to answer questions. A JLC was ordered for me and I was kept updated throughout the process. They are very knowledgeable and passionate about watches which made the whole process from start to finish seamless. Thanks Jitesh!

Have been searching London for a particular watch for a few months. I came across NCJ and phoned up. The rep on the phone was super helpful and friendly and even gave me travel tips on the best way to get to them on the tube. Service in the store was perfect and just what I was looking for when buying a new watch - talked me through the watch, resized it and had an interesting general chat about watches that we all liked. Was really exactly what I was looking for from a watch buying experience. My only regret is that I had the bracelet sized to what I thought was right and overruled their advice...annoyingly (for me) they were right - just goes to show their level of expertise :)

I was introduced to NCJ by a friend, as I was interested in purchasing a JLC Reverso. First class communication and efficient, friendly service delivered by the team!

I cannot fault the service received by the whole team. They were exceptionally courteous, efficient and knowledgeable. Nothing was too much trouble making the whole experience a pleasure. I'd have no reservation in recommending the whole team.

I was recommended New Cavendish Jewellers by a friend of mine and I can see why. From the moment I spoke to them about what I was looking for right through to after purchasing the item, I had the best customer service and experience. Not only are they knowledgeable but there is a very relaxed environment with no pressure or upselling which you can often experience when buying watches or jewellery. I look forward to continuing to use New Cavendish Jewellers in the future.

I would highly recommend NCJ, my soon to be fiancé loved his Pocket watch. Thank you for your prompt service and arranging the watch to be delivered to your shop during the lockdown. Your swift and always polite communication made this experience a very good one!

NCJ did a fantastic job, professional service and swift delivery , especially in these strange times. Love the watch, a stunning looking JLC Reverso tribute small seconds. Thanks again!

A true professional and a fantastic experience. Jitesh - thank you for all your help, advice and quick communication throughout.

Jitesh was extremely knowledgeable and took the time to explain the history of the item I purchased in detail which is what sets New Cavendish apart from your standard jewellers. There is nowhere else I would rather buy jewellery from. Thank you so much for such an enjoyable shopping experience.

Fantastic service. Staff were very knowledgeable and helpful throughout the whole process. 10/10.

Thanks guys for a wonderful shopping experience, fantastic over the phone service when ordering my watch and the in store service when I came to pick up was exceptional! Prompt, informative giving me fantastic advice and answered any questions I had, thanks guys I will be returning in the future I'm sure!